Refund & Cancellation Policy

Last updated: 10 October 2026 · Applies to rides, tips, ShotLeftCab Plus and driver payments made through the ShotLeftCab apps. This policy sits alongside our Passenger Terms (clause 7) and does not limit your rights under the Consumer Protection Act or the ECT Act.

1. What you pay for

ShotLeftCab sells a service, not goods: a ride booked in our app and carried out by an independent, licensed driver. You see the price before you book. Card payments are processed by PayFast; we never see or store your card number.

2. When your card is charged

• Card rides are paid when you book, for the fare shown in the app before you confirm. If the payment does not go through, the ride is not booked.
• A scheduled ride is paid when you schedule it, and refunded in full if you cancel it in advance.
• A tip is a separate, small charge on the same card.

3. Cancelling a ride

• Free if you cancel before a driver accepts, within 2 minutes of a driver accepting, if the driver cancels, or if no driver is found.
• If you cancel later, once the driver is on the way to you, a cancellation fee applies: R15 Economy, R20 Comfort, R25 XL and Luxury. The app shows the fee before you confirm the cancellation. The fee goes to the driver who was on the way.
• When a paid ride is cancelled, the fare comes back to you automatically, minus any cancellation fee that applies. It goes back to your card (your bank usually shows it within 7–10 business days), or as ride credit straight away where a card refund is not possible.

4. Refunds for rides

• When we refund: you were charged for a ride that did not happen, you were charged twice or the wrong amount, the driver took a materially longer route or did not complete the trip, or the ride was not of the standard the Consumer Protection Act entitles you to.
• How to ask: open the trip in the app (Profile → Trip history) and report it, or contact support in the app or at admin@shotleftcab.co.za. Please report within 30 days of the ride.
• How it is paid: back to the card you paid with, or, if you prefer, as ride credit in the app (available immediately). Card refunds are sent through PayFast as soon as we approve them; your bank usually shows them within 7–10 business days.
• Cash rides are refunded as ride credit in the app.
• Tips are passed on to the driver in full and are refunded only where the ride itself is refunded or the tip was charged in error.

5. ShotLeftCab Plus (membership)

• 7-day cooling-off: you can cancel within 7 days of buying and get that charge back in full, without giving a reason (ECT Act s44).
• After that you can cancel at any time in the app. Cancellation takes effect at the end of the period you have already paid for, and you are not charged again.
• If we reduce the benefits of a membership you have already paid for, you may cancel and receive a pro-rata refund of the unused part.

6. Drivers: top-ups and PRO

• A top-up adds credit to your driver balance. Any credit left after commission on cash trips is paid out to your bank with your weekly payout; it is not lost.
• A top-up charged in error or charged twice is refunded in full.
• PRO runs for the week or month you paid for. Moving back to FREE takes effect when that period ends; unused days are not refunded, apart from the first-month guarantee described in the Driver Agreement.

7. Card cancelled or disputed with your bank

Please contact us first; we resolve most problems the same day. If a charge is reversed with your bank while the ride was genuinely provided, the amount is treated as unpaid and must be settled before your next booking.

8. Contact

SHOTLEFTCAB (PTY) LTD, registration 2026/471939/07
27 Malan Street, Somerset West, 7130, South Africa
Email: admin@shotleftcab.co.za · WhatsApp: +27 74 461 7630 · Phone: +27 78 099 7178