Terms of Service

Last updated: 24 May 2026 · Governed by South African law

1. About these terms

By signing up for ShotLeft, you agree to these terms. ShotLeft is a technology platform that connects passengers with independent drivers operating under valid PrDPs and e-hailing insurance. We are not a transport operator; the trip contract is between you and the driver.

2. Eligibility

You must be 16 or older to ride. Drivers must be 21 or older with a valid SA driving licence, PrDP, police clearance, and PVI insurance.

3. Fares + payment

• Fares are calculated by distance + time + class. Surge may apply, capped at 1.5× normal.
• Minimum fare applies; higher between 22:00 and 04:00 SAST.
• You may pay cash to the driver, or by saved card / PayShap.
• Cash trips are rounded up to the nearest R5 so no change is needed. The app shows you the exact amount to bring when you book. Card and PayShap are charged the exact fare.
• Exact cash is required. Drivers carry little to no change. If you cannot pay the exact fare, the driver may decline and cancel the trip at no charge to you — and neither party is rated for that cancellation.
• Cancellation fee (default R15) applies if you cancel more than 2 minutes after a driver accepts. No fee applies when a driver cancels.
• Refunds are at our discretion — file a dispute via Help → Send us a message within 7 days of the trip.

4. Conduct

Be respectful. We may suspend or terminate your account without refund for: violence, harassment, weapons, illegal substances, damage to a vehicle, repeated no-shows, or fraudulent referral abuse.

5. Driver tiers

• FREE: 5% platform commission per trip. Weekly batch payout. No subscription.
• PRO: R200/week subscription. 0% commission. Daily instant PayShap payouts.
• Switch tiers in Earnings → Tier. Subscription pro-rated on switch.

6. Liability

ShotLeft provides the technology. Drivers carry their own e-hailing insurance (PVI). We are not liable for personal injury or property damage caused during a trip, except where SA law requires otherwise (gross negligence, breach of statutory duty).

7. Account suspension

We may suspend accounts that violate these terms, including drivers who fall below the 4.0 rating threshold or accumulate unpaid cash commission balances above R200 for more than 7 days.

8. Intellectual property

ShotLeft, the thumbs-up mark, and the platform code remain ShotLeft's property. You receive a limited, non-transferable licence to use the apps for personal (passenger) or work (driver) purposes.

9. Disputes + governing law

These terms are governed by the law of the Republic of South Africa. Disputes are subject to the jurisdiction of the South African courts. Try our support team first; we resolve >90% of issues without escalation.

10. Changes

We may update these terms. Material changes get 14 days' notice via in-app banner + email. Continued use means you accept the updates.

11. Contact

support@shotleftcab.co.za · WhatsApp · legal@shotleftcab.co.za